Frequently Asked Questions

We are based in Vancouver and provide all services across Metro Vancouver. Longer-distance jobs are considered case by case. Send every pickup and destination address, photos, access details, and your preferred date. Distance and all planned stops or trips are factored into the agreed quote. See the service area page for location examples.

Share your preferred date as soon as you know it. For all services, evenings, weekends, short-notice jobs, and same-day pickups are available depending on the schedule. Customers use the same booking software for all services; it carries our most up-to-date schedule. Email hello@haulaboard.ca to ask about extra availability; we actively monitor our inbox and check emails roughly hourly. Online booking is coming soon on this site.

Yes. Same-day pickups are available depending on the schedule. All services use the same booking software for availability. Online booking is coming soon on this site; for now, email your requested date and job details to hello@haulaboard.ca. We reply within 24 hours; a same-day pickup still depends on an available slot.

No. Preparing a form preview or requesting a date does not confirm a booking. For all services, your booking is confirmed once the quote is approved and the date is finalised. See how it works for the stages.

Cancellation and rescheduling are handled case by case. Email hello@haulaboard.ca as soon as possible so we can discuss fees or deposit arrangements. Recurring business runs can have special schedule terms agreed before booking.

If we cannot access the property or you are unavailable, be ready to take our call. If still unreachable, the booking must be rescheduled. If Haul Aboard needs to cancel or reschedule, your deposit is refunded unless you accept rescheduling to a future date.

Email photos of the whole load and bulky or awkward items, an item list, every address, access details, and your preferred date to hello@haulaboard.ca. Include stairs, elevators, parking, time windows, and the help needed at each stop. Quotes are free; we reply within 24 hours and may ask for more details.

Smaller jobs can normally be assessed using photos or a phone conversation; larger jobs may need a site visit or walkthrough. Quotes can be provided through our software, by email, or another agreed communication method.

The quote form currently prepares a local preview. It does not send your request or confirm a booking. Email your details and photos to hello@haulaboard.ca to submit your request.

Pricing is quote-only, normally fixed-price. The load, labour, distance, access, parking, waiting, and all planned stops or trips are factored into the quote. Removal jobs use fixed-price quotes with facility fees included. Any special hourly exception, such as waiting time, is agreed in the quote. Taxes are shown.

Substantial load changes or extra work require an updated quote or service-request agreement. Quotes and revisions require your approval through our software or by email before the agreed work proceeds. Recurring business runs require monthly renewal and an agreed minimum commitment.

There is no minimum charge for one-off jobs across our services. Each job is quoted based on the load, labour, distance, access, and other requirements. Recurring business runs and reserved windows require a minimum commitment agreed for the arrangement and monthly renewal.

For removal jobs, including storage cleanouts, facility fees and applicable mattress charges are factored into the overall price and included in the agreed quote. We keep estimates up to date with disposal costs; if facility costs for the quoted job differ from the estimate or were missed, we absorb the difference. Load changes or extra work still require a revised quote and your approval.

Yes. Recurring business runs and reserved pickup or delivery windows require monthly renewal and a minimum commitment. The commitment, route, load, frequency, windows, and price are agreed for your arrangement. We can accommodate special schedule terms; discuss them before booking. See Small Business Transportation for details.

For all services, we accept cash and e-transfer, with credit and debit card payments available through our online system. Deposits are only required for longer or higher-cost jobs; smaller jobs do not require one. When required, the deposit amount is decided per quote and is due before the job. The remaining balance is due on completion.

We provide invoices to all customers, including businesses. Taxes are shown. Recurring business arrangements require a minimum commitment and monthly renewal; the agreed commitment and any special schedule terms are set for your arrangement.

Yes. Moving, furniture or Marketplace pickups, appliance jobs, storage stops, business transport, donation or recycling runs, and junk removal can be combined in one job. All agreed stops and services are included in one quote and booking. Share every task, address, and timing requirement; restrictions and special arrangements are assessed case by case.

We handle new and used furniture, including seating, tables and desks, office furniture, storage furniture, beds, mattresses, box springs, and boxed or flat-pack furniture. Fragile, oversized, or unusual items are assessed case by case and quoted accordingly. Send photos, dimensions, and access details; see Furniture Pickup & Delivery for planning details.

Marketplace pickups are one of our services. Send the listing, item dimensions, seller and delivery addresses, access details, and the seller's proposed pickup window. See Marketplace pickups and furniture pickup and delivery for planning details.

Furniture pickups can be combined with other stops and services in one agreed quote and booking. Special arrangements are assessed case by case with you.

For furniture pickups, Haul Aboard coordinates with the seller once you authorise us to collect. Include Haul Aboard in the seller's pickup authorisation. Customers can pay Haul Aboard or the store/seller beforehand. Our crew handles all lifting, carrying, loading, and unloading, with the delivery placement agreed in the quote.

If the seller is not ready or available and you still want collection, a fee applies for time spent waiting and travelling to the seller. Any revised quote requires your approval.

We accept furniture and mattresses, household clutter, and appliances. Electronics, yard waste, renovation debris, and scrap metal are assessed case by case with you. Send a complete list and photos; see junk removal for examples and planning details.

We do not accept asbestos, chemicals, or biohazards. Pressurised containers and special items are accepted only when undamaged; see item restrictions for details.

Place accepted special items in a safe container, package, or bag appropriate for the item, and clearly label the contents. Ask us before pickup if you are unsure about preparation.

Yes. We accept furniture and mattresses for junk removal. Send photos, dimensions, condition, and access details. Furniture pickups and junk removal can be combined in one job, with all agreed stops and services included in one quote and booking. Restrictions and special arrangements are assessed case by case with you. See junk removal for what to include.

For junk removal, we prefer to donate items that are still usable and recycle items that cannot be donated. Our team chooses the destination, checks acceptance, and can choose an alternative within the agreed job if a facility rejects an item.

We handle fridges, freezers, stoves, dishwashers, washers, dryers, and small appliances for transport or removal. Unusual, oversized, heavy, or commercial units are assessed case by case and quoted accordingly. For junk removal, appliances must be disconnected and drained before collection. For appliance transport, preparation is assessed case by case and agreed before pickup. Send the type and model, photos, dimensions, readiness, and access details. See Appliance Transport & Removal for planning details.

The crew handles all lifting, carrying, loading, and unloading. Curbside, building-entrance, or requested-room placement is agreed in the quote. Standard protection, pricing, booking, payment, and cancellation follow the shared service policies.

Our focus is transporting, moving, and placing appliances. Simple disconnection help is assessed case by case and agreed before pickup. For installation services, including plumbing, we can refer you to partner businesses.

Yes. For donation, dump, and recycling runs, as with junk removal, we prefer to donate usable items and recycle items that cannot be donated. Our team chooses the destination, checks acceptance, and can choose an alternative within the agreed job if a facility declines an item. Donation outcomes depend on facility acceptance. Share any special destination conditions before booking.

We can arrange donation receipts; tell us about your requirements before booking. Disposal receipts and other drop-off records are not normally provided, except in special cases. See Donation, Dump & Recycling Runs for planning details.

For junk removal, we do not accept asbestos, chemicals, or biohazards.

We accept pressurised containers, including propane tanks, gas cylinders, and aerosol cans, only when undamaged. Special items, including batteries, tires, and furniture or mattresses affected by pests or mould, are also accepted only when undamaged. Describe their condition and send photos before booking. See junk removal for the accepted categories.

Place accepted special items in a safe container, package, or bag appropriate for the item, and clearly label the contents. Ask us before pickup if you are unsure about preparation.

Item-count checks, recipient signatures, photos, and proof of delivery are standard for business runs. We also provide invoices to all customers. Include billing contacts and any site-specific paperwork requirements before booking. See Small Business Transportation.

Haul Aboard assists with facility handover as much as possible, but the customer must complete final sign-off. Collection-area cleanup is included. Share any facility requirements and your rental end date when requesting a quote. See Storage Moves & Cleanouts for planning details.

For transport jobs, you can choose curbside, building-entrance, or indoor placement in a requested room or area. The option is agreed beforehand and included in the quote. Our crew handles all lifting, carrying, loading, and unloading; customer help is not required. Share access details and any special placement instructions.

We collect indoors and curbside. Our junk removal crew handles all lifting, carrying, and loading; customers do not need to help. Normally two to three staff attend, with more as needed. Floor and doorway protection is included as needed.

Yes. We use vans and arrange larger vehicles when needed. Multiple vehicles or trips are assessed during quoting, with all planned trips included in the agreed price. Load changes or extra work require an approved revised quote.

Customers are expected to sort items and bag or box loose contents before collection, including separation for facility sorting requirements. We can help with sorting, bagging, or boxing for a fee. Furniture dismantling is also available and charged in your quote. We clean the collection area after pickup, and this cleanup is included.

Stairs, heavy items, and difficult access are assessed case by case and factored into the quote. Send the number of flights, photos of tight turns or narrow entrances, item dimensions and approximate weights, and access at every stop. If conditions differ on the day, we discuss them with you and get approval for any changes.

For junk removal, we notify you of changed access conditions and can usually proceed at the agreed price. Any revised quote requires your approval before the changed work proceeds.

If furniture still cannot fit after possible disassembly, we work through options with you in order: alternative placement, returning the item, then rescheduling to reassess. Changes to the agreed work require an approved revised quote.

Customers arrange required elevator bookings, loading bays, and parking permits for all services. Check building requirements and share the reserved window, elevator dimensions, loading access, and rules with us. Unattended access can be arranged, but complex arrangements require you or an authorised representative to be present. Stay reachable by phone on the day.

Furniture disassembly, reassembly, and new furniture assembly are available as chargeable services. Our crew brings tools and handles most standard furniture; unusual or complex pieces are assessed case by case. If furniture cannot be transported assembled, it must be taken apart. We explain the requirement and charges beforehand. Supply instructions and original hardware where possible.

Dismantling furniture for removal is also charged in your quote. Any additional work requires an approved updated quote or service-request agreement.

For transport jobs, full and partial packing and unpacking are available using supplies we provide or your own. Agreed labour and materials are included in the quote. Moving blankets, straps, stretch wrap, and floor and doorway protection as needed are included for transport.

For removals, floor and doorway protection is included as needed. Customers separate items and bag or box loose contents beforehand; crew sorting, bagging, or boxing is available for a fee. Additional work requires an approved updated quote or service-request agreement.

Email hello@haulaboard.ca before booking to discuss your travel arrangements.

We carry commercial insurance. If you have questions about coverage for your job, email us.

For belongings being moved, report damage as soon as possible to hello@haulaboard.ca. We take before-and-after photos and may upload them to your customer portal. Damage concerns, pre-existing damage, fragile items, and customer belongings are assessed case by case in discussion with you.

Jobs are carried out by our owners and employees, normally with two to three staff and more as needed for the job. Our crew handles all lifting, carrying, loading, and unloading; customer help is not required. Transport placement or drop-off-only service is agreed in your quote. For removals, indoor or curbside collection is available.