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- How It Works
From Your First Request to Pickup
Share your job details, review the quote, and confirm the plan before pickup.
Free quotes. A reply within 24 hours.
The form currently prepares a local preview. Email your details and photos to send your request.
Your Job in Four Stages
A request starts the conversation. Agree the scope, price, and timing before the job goes ahead.
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Share Your Job
Email photos, a load list, every location, access details, and your preferred date. You can use the form to prepare these details.
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Review Your Quote
We'll reply within 24 hours and may ask for more details. Review the proposed tasks, price, any fees, and timing with us.
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Confirm Your Booking
Bookings for all services are confirmed once the quote is approved and the date is finalised. Requesting a date or preparing a form preview does not confirm a booking.
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Pickup & Hauling
The booked job follows the agreed plan. Confirm delivery placement and any donation, recycling, or disposal arrangements in advance.
What to Send Us
Include what you know. Flag anything uncertain so we can clarify it with you.
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Photos & Dimensions
Show the whole load and any bulky, fragile, or heavy pieces. Include measurements and weight where known, plus contents hidden from view.
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Every Stop
List pickup and destination addresses, which items go where, and any extra collections or return trips. Share destination preferences for removal runs.
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Access & Loading
Describe stairs, elevators, narrow entrances, parking or loading bays, and carrying distances at each location.
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Date & Time Windows
Give your preferred date, any flexibility, and seller appointments, building access hours, elevator bookings, or rental deadlines.
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Handling Needs
Flag packing, wrapping, disassembly, reassembly, indoor placement, or specialist handling needs so their availability and scope can be confirmed.
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Items for Removal
Identify what stays and what goes. Share unwanted items' condition and materials, plus any donation, recycling, or disposal preferences.
How Quotes Are Planned
Photos, the load, locations, access, timing, and requested help let us assess the job. Quotes are free. These shared policies explain what is included and how the job is agreed.
- Assessment & Pricing
- Send photos, an item list, every address, and access details. Smaller jobs can normally be assessed from photos or a phone conversation; larger jobs may need a site visit or walkthrough. Pricing is quote-only, normally fixed-price, with no minimum charge for one-off jobs. Load, labour, distance, access, parking, waiting, and planned stops or trips are factored into your quote; any special hourly exception is agreed. Taxes are shown. Removal facility fees and applicable mattress charges are included; unexpected or omitted facility-cost differences for the quoted job are absorbed by us. Recurring business runs require monthly renewal and an agreed minimum commitment.
- Booking, Payment & Changes
- Your booking is confirmed once the quote is approved and the date is finalised. Quotes and revisions require your approval through our software or by email before the agreed work proceeds. Deposits are only required for longer or higher-cost jobs, with amounts decided per quote and due before the job; smaller jobs do not require one. The remaining balance is due on completion. Cash and e-transfer are accepted, with credit and debit card payments through our online system. Cancellation and rescheduling are handled case by case; email as soon as possible to discuss fees or deposit arrangements. If Haul Aboard needs to cancel or reschedule, your deposit is refunded unless you accept a future date. Recurring business runs can have special schedule terms agreed before booking.
- Handling & Protection
- Our owners and employees handle all lifting, carrying, loading, and unloading, normally with two to three staff and more as needed. Transport placement or drop-off-only service is agreed in the quote. Moving blankets, straps, stretch wrap, and floor and doorway protection as needed are included for transport. Full or partial packing and unpacking are available, with agreed labour and materials included. Furniture disassembly, reassembly, and new furniture assembly are chargeable. For removals, indoor or curbside collection and floor and doorway protection as needed are included. Stairs, heavy items, and difficult access are assessed case by case. Changed conditions are discussed with you and any revised quote requires approval; for junk removal, we can usually proceed at the agreed price after notifying you of access differences.
- Timing & Communication
- All services cover Metro Vancouver, with longer-distance jobs considered case by case. Evenings, weekends, short-notice jobs, and same-day pickups depend on the schedule. All services use the same booking software with our most up-to-date availability. Online booking is coming soon on this site; email us for now. We check our inbox roughly hourly and reply within 24 hours. Include receiving windows, seller availability, return pickups, and deadlines so we can assess the route. Recurring business runs and reserved windows require monthly renewal and an agreed minimum commitment.
- Removal & Destinations
- Customers separate items and bag or box loose contents before removal; crew sorting, bagging, or boxing is available for a fee. Furniture dismantling is charged in your quote, and collection-area cleanup is included. See Junk Removal for accepted items and restrictions. We prefer to donate usable items and recycle items that cannot be donated. Our team chooses destinations, checks acceptance, and can choose alternatives within the agreed job if a facility declines an item. Outcomes depend on facility acceptance. Package accepted special items safely and label their contents. Donation receipts can be arranged; disposal receipts and ordinary drop-off records are exceptional.
- Completion & Records
- We provide invoices to all customers. For belongings being moved, we take before-and-after photos and may upload them to the customer portal. Item-count checks, recipient signatures, photos, and proof of delivery are standard for business runs. Donation receipts can be arranged, while disposal receipts and ordinary drop-off records are exceptional. For storage cleanouts, we assist with facility handover as much as possible; the customer completes final sign-off. Share any site-specific record requirements before booking.
Before Pickup Day
Use the agreed plan to prepare. Tell us about changes or tasks that still need clarification.
- Identify the Agreed Load. Clearly separate what stays, what moves, and what needs removal. Let us know about anything added or changed.
- Sort Items for Junk Removal. Sort items before collection, or request our paid sorting service. Tell us about furniture dismantling so it can be charged in your quote.
- Check Access at Every Stop. Share building or facility rules, loading hours, parking, and any access changes. Customers arrange any required elevator bookings, loading bays, and parking permits.
- Share Handover Details. Explain who will release and receive the items and how authorised access will be arranged. Unattended access can be arranged; complex arrangements require you or an authorised representative to be present.
- Confirm Preparation Needs. If you're packing yourself, close and label boxes. For junk removal, appliances must be disconnected and drained before collection. Ask about wrapping, dismantling, or other preparation needs before assuming these tasks are included.
- Prepare Your Personal Belongings. For transport jobs, prepare as much as you can within the agreed plan; we can assist with larger items. Keep personal belongings such as bags with you where possible. If you request their transport, we keep them in a separate case or bag.
- Check the Job Details. Review the agreed scope, destinations, timing, and charges. Raise any remaining questions before pickup.
Booking & Pickup Questions
Include any scheduling, access, or handling questions with your request.
No. Bookings for all services are confirmed once the quote is approved and the date is finalised. The form currently creates a local preview and does not send a request.
For cancellation or rescheduling, email us as soon as possible. We handle requests case by case and discuss any fees or deposit arrangements. If Haul Aboard needs to cancel or reschedule, your deposit is refunded unless you accept a future date.
Email updated photos and details, including added items, stops, stairs, or access restrictions. Substantial load changes or extra work require an updated quote or service-request agreement and your approval through our software or by email before the changed work proceeds.
Changed access conditions are discussed with you. For junk removal, we notify you and can usually proceed at the agreed price; any revised quote still requires approval. If we cannot access the property or you are unavailable, be ready to take our call. If still unreachable, the booking must be rescheduled.
Send your preferred date, any flexibility, and appointments or deadlines with your load and access details. Email them to hello@haulaboard.ca. We'll reply within 24 hours; a requested date still needs to be agreed.
All services use the same booking software with our most up-to-date schedule. Evenings, weekends, short-notice jobs, and same-day pickups are available depending on the schedule. Online booking is coming soon on this site; email to ask about dates or extra availability.
Let's Plan Your Job
Share the load, every location, access details, and your preferred date. We'll reply within 24 hours.
The form prepares a local preview for now. Email your details and photos to send your request.
