Store Purchases
A couch, dining set, or flat-pack order from a furniture store. Share the item list, collection instructions, and ready-for-pickup window.
Furniture Pickup & Delivery
Furniture pickup and delivery from stores, sellers, or another home across Vancouver and Metro Vancouver. Choose curbside, building-entrance, or indoor delivery with room placement, agreed before booking and included in your quote.
Quote My Delivery
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Free quotes. A reply within 24 hours.
Where Are We Picking Up?
We handle new and used furniture, from single pieces to multiple items. Share the pickup location, item details, and access at both ends so we can plan the delivery.
Private-Seller Finds
A secondhand couch, cabinet, or dresser. Send the listing, dimensions, pickup location, and the seller's available times.
Furniture Between Homes
A desk, bedframe, or table going to another home. List each piece and describe how it needs to be collected and delivered.
Furniture We Handle
Couches, sectionals, chairs, dining sets, tables, desks, office furniture, dressers, wardrobes, cabinets, shelving, bookcases, bedframes, mattresses, box springs, and boxed or flat-pack furniture.
Fragile, oversized, or unusual items are assessed case by case and quoted accordingly. Flag glass or stone pieces, antiques, and especially heavy furniture, and include photos and dimensions.
Plan the Delivery You Need
Describe where the furniture starts and where you want it placed so your quote reflects the full delivery.
- Delivery Placement
- Choose curbside, building-entrance, or indoor delivery, including placement in a specific room. Your choice is agreed beforehand and included in the quoted price.
- Loading & Carrying
- Jobs are carried out by our owners and employees, normally with two to three staff and more assigned as needed. Our crew handles all lifting, carrying, loading, and unloading; customers do not need to help. Stairs, heavy items, and difficult access are assessed case by case and factored into the quote.
- Furniture & Property Protection
- We supply moving blankets, straps, and stretch wrap, and protect floors and doorways as needed. This protection is included in your quoted price.
- Packing & Unpacking
- Full or partial packing and unpacking are available, using our supplies or yours. Labour and materials for the agreed services are included in your quote.
- Vehicles & Capacity
- We use vans and arrange larger vehicles when needed. Multiple vehicles or trips are assessed during quoting, with all planned trips included in the agreed price.
- Disassembly & Assembly
- Disassembly, reassembly, and new or flat-pack furniture assembly are chargeable services. Our crew brings tools and handles most standard furniture; unusual or complex pieces are assessed case by case. Furniture that cannot be transported assembled must be taken apart, with the requirement and charges explained. Supply instructions and original hardware where possible.
Before the Pickup
Gather the item and access details before choosing a collection time.
- Describe Every Piece. Share photos, a listing or product link, dimensions, and whether items are assembled, boxed, or in separate sections.
- Share Both Locations. Include pickup and delivery addresses, floors, stairs, elevator access, parking, and loading distances.
- Check the Route Through. Measure narrow doorways and elevators, photograph tight turns, and flag uncertain access for assessment. Measurements alone don't guarantee a fit.
- Check Collection Instructions. Ask the store or seller about item readiness, available times, and any order details or pickup authorisation required.
- Explain the Help You Need. Note intended placement, packing or assembly tasks, building booking windows, and any old furniture you also want removed. Supply assembly instructions and original hardware where possible.
- Arrange Access & Attendance. Customers arrange required elevator bookings, loading bays, and parking permits. Unattended access to your property can be arranged; complex arrangements require you or an authorised representative to be present. Stay reachable by phone on delivery day.
Furniture Delivery Questions
Include anything unusual about your pickup or delivery in your quote request.
Yes. Customers can choose curbside, building-entrance, or indoor delivery with placement in a specific room. The chosen placement is agreed beforehand and included in your quote. Share access details and the intended room when requesting your delivery.
Our crew handles all lifting, carrying, loading, and unloading. Customers do not need to help.
Send the item list, photos, dimensions, both addresses, and access details. Distance, the number and size of pieces, carrying requirements, and any additional tasks give us the information to assess your delivery. Quotes are free, with a reply within 24 hours.
Pricing is quote-only, normally fixed-price, with no minimum charge. All job factors are included in the assessment, including distance, labour, access, parking, waiting, and planned stops or trips. Any special hourly exception, such as waiting time, is agreed in the quote. Taxes are shown.
Load changes or additional work require an updated quote or service-request agreement. You must approve quotes and revisions through our software or by email agreement before the agreed or changed work proceeds. Smaller jobs can normally be assessed from photos; larger jobs may need an in-person visit or walkthrough.
Haul Aboard coordinates pickup with the store or seller. You must authorise us to collect the item and include Haul Aboard in the seller's pickup authorisation so we can make the arrangements.
Customers can pay Haul Aboard or the store/seller before pickup. Share the seller's contact details, collection instructions, available times, and any arrangements already made.
Provide the furniture dimensions, number of flights, elevator measurements, and photos of narrow entrances or turns at both addresses. Flag any uncertainty about access so it can be assessed before scheduling.
Fragile, oversized, or unusual furniture is assessed case by case and quoted accordingly.
Normally two to three staff attend, with more assigned as needed. Our crew handles all lifting, carrying, loading, and unloading.
Stairs, heavy items, and difficult access are assessed case by case and factored into the quote. If conditions differ on the day, we discuss them with you and obtain approval for any changes. Furniture that cannot be transported assembled must be taken apart, with the requirement and charges explained.
If an item still cannot fit after possible disassembly, we work through options with you in order: alternative placement, returning the item, then rescheduling to reassess a solution another time. Changes to the agreed work require an approved revised quote.
Include the item or model, photos, and the task needed in your request. Distinguish taking an existing piece apart from assembling a new flat-pack purchase.
Yes. Disassembly, reassembly, and new or flat-pack furniture assembly are chargeable services. Our crew brings the necessary tools and handles most standard furniture; unusual or complex pieces are assessed case by case. If furniture cannot be transported assembled, it must be taken apart, with the requirement and charges explained. Supply instructions and original hardware where possible.
We serve Metro Vancouver, with longer-distance jobs considered case by case. Evenings, weekends, short-notice jobs, and same-day pickups depend on the schedule. All services use the same booking software with our most up-to-date availability.
Your booking is confirmed once the quote is approved and the date is finalised. Online booking is coming soon on this site. For now, email your details, photos, and preferred date to hello@haulaboard.ca. We reply within 24 hours and check our inbox roughly hourly.
Deposits are only required for longer or higher-cost jobs; smaller jobs do not require one. Deposit amounts are decided per quote and due before the delivery. The remaining balance is due on completion.
We accept cash and e-transfer, with credit and debit card payments available through our online system. We provide invoices to all customers.
Cancellation and rescheduling are handled case by case. Email hello@haulaboard.ca as soon as possible to discuss any fees or deposit arrangements.
If we cannot access your property or you are unavailable, be ready to take our call. If we still cannot reach you, the booking will need to be rescheduled.
If Haul Aboard needs to cancel or reschedule, your deposit is refunded unless you accept rescheduling to a future date.
We carry commercial insurance. Email us if you have questions about coverage for your job.
Report damage as soon as possible to hello@haulaboard.ca. We take before-and-after photos and may upload them to the customer portal for you to view. Damage concerns, pre-existing damage, fragile items, and customer belongings are assessed case by case in discussion with you.
Include any time restrictions in your request and let us know if the collection arrangements change. You can email updates to hello@haulaboard.ca.
If the store or seller is not ready or available and you still want us to collect, a fee applies for the time spent waiting and travelling to the seller for pickup. We discuss the fee with you; any revised quote requires your approval.
Cancellation and rescheduling are handled case by case. Email us as soon as possible to discuss fees or deposit arrangements.
Let's Plan Your Delivery
Send the item details, both locations, and your preferred date. We'll reply within 24 hours.